1. Data Controller
The controller of personal data processed through this website is SOVORA Group / Sovora s.r.o., with registered office at Tower 115, Pribinova 4195/25, 811 09 Bratislava, Slovakia.
For privacy-related questions or requests, you can contact us by email at info@sovora.eu.
2. Personal Data We Collect
We collect personal data that you provide voluntarily when you contact us, request a catalog, ask for a commercial offer or communicate with our team. Depending on the situation, this may include:
- full name;
- email address;
- phone number;
- company name, if provided;
- message content and product interests;
- business communication history;
- technical website data, such as IP address, browser type, device information, visited pages and basic analytics information.
We do not intentionally collect special categories of personal data through this website.
3. How We Use Personal Data
We process personal data only for defined business and website purposes, including:
- respond to your catalog, price list or cooperation request;
- prepare a relevant commercial offer;
- communicate with potential and existing business partners;
- manage supplier, distributor, importer and retail-chain communication;
- improve website performance and user experience;
- comply with legal, accounting and administrative obligations.
4. Legal Basis for Processing
We process personal data under the following legal bases, depending on the situation:
- your consent, for example when you submit a form or agree to non-essential cookies;
- pre-contractual communication, when you request catalog, prices or cooperation terms;
- legitimate interest, for ordinary B2B communication and website protection;
- legal obligation, where applicable laws require us to keep certain records.
5. Sharing of Data
We do not sell personal data. We may share limited data with trusted service providers who help us operate the website, provide hosting, maintain email communication, process forms, analyze website traffic or support business administration.
Where we use processors, they may process personal data only according to our instructions and applicable data protection law.
6. International Transfers
Personal data is primarily processed within the European Economic Area. If data is processed outside the EEA, we apply appropriate safeguards required by applicable data protection law, such as contractual protections or equivalent legal mechanisms.
7. Data Retention
We keep personal data only for as long as necessary for the purpose for which it was collected. Business inquiries are usually kept for the duration of communication and a reasonable follow-up period, unless a longer period is required to protect our legitimate interests or comply with legal obligations.
Data required for legal, tax or accounting purposes may be stored for the period required by law.
8. Cookies and Analytics
Our website may use cookies and similar technologies to ensure proper website operation, improve performance, remember basic preferences and understand visitor behavior.
Cookies may include necessary cookies, analytics cookies and third-party cookies from tools used for website functionality or statistics. You can manage or disable cookies in your browser settings. Some website functions may not work correctly if cookies are disabled.
9. Your Rights
Depending on applicable law, including the GDPR, you may have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of your data;
- restrict or object to processing;
- withdraw consent where processing is based on consent;
- request data portability;
- lodge a complaint with a competent data protection authority.
To exercise your rights, contact us at info@sovora.eu. We may need to verify your identity before processing the request.
10. Children's Personal Data
This website is intended for business communication and is not directed to children. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.
11. Automated Decision-Making
We do not use personal data submitted through this website for automated decision-making or profiling that would produce legal effects or similarly significant consequences for you.
12. Data Security
We use appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, loss or disclosure. No online transmission is completely risk-free, but we take reasonable steps to keep your information secure.
13. Third-Party Websites
Our website may contain links to third-party websites, social media pages or video platforms. We are not responsible for the privacy practices or content of those third-party services. We recommend reviewing their privacy policies before providing any personal data.
14. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services or legal requirements. The updated version will be published on this page with a new revision date.
15. Contact
For privacy questions or requests, contact us at info@sovora.eu or by post at Tower 115, Pribinova 4195/25, 811 09 Bratislava, Slovakia.